Contact the CMMI Institute

ISACA launched our new customer request management system November 2020 to provide more seamless and efficient customer experiences. Please visit for support from November 2020 onwards. The remainder of this page exists for historical purposes.

Our standard office hours are Monday-Friday from 8:30 a.m. to 5:00 p.m. U.S. Eastern Time.  Due to COVID-19, and a higher volume of support inquiries we are offering reduced phone support for a limited time.
  • Phone support is currently available on Monday-Friday from 9:00 a.m. to 5:00 p.m. E.T.
  • We are offering full email support Monday-Friday between 8:30 a.m. to 5:00 p.m. E.T.
We are committed to helping and supporting you during these difficult times, and we thank you for your patience.

Our offices are closed in observance of the following holidays:

  • New Year's Day (1 Jan or observed holiday)
  • Martin Luther King Day (third Monday of Jan)
  • U.S. Memorial Day (last Monday of May)
  • U.S. Juneteenth (19 June, offices closed p.m. only)
  • U.S. Independence Day (4 Jul or observed holiday)
  • U.S. Labor Day (first Monday of Sep)
  • U.S. Thanksgiving Day (fourth Thursday of Nov)
  • Day after U.S. Thanksgiving Day (fourth Friday of Nov)
  • U.S. Christmas Eve (24 Dec or observed holiday)
  • U.S. Christmas Day (25 Dec or observed holiday)
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